Refund policy

Every piece in this shop is printed to order, after the purchase, by a print partner. Nothing sits in a warehouse waiting for someone, and that shapes how returns work.

Damaged, defective or misprinted pieces. When a piece arrives damaged, with a print defect, or different from the order (wrong product, size or color), a free replacement or a full refund is available. The problem has to be reported within 30 days of delivery, by email to info@studiosweetlittletrauma.com, with the order number and clear photos of the piece and of the problem. The piece does not need to be sent back.

Size, color or a change of mind. Because each piece is made for one order, returns and exchanges are not accepted for the wrong size, a different color or a change of mind. Each product page has a size guide with real measurements. Between two sizes, the larger one fits looser.

Canceling or changing an order. An order can be canceled or changed only before production starts, and production can start within hours. The fastest way is an email to info@studiosweetlittletrauma.com with the order number. Once production has started, the order can no longer be changed or canceled.

Lost packages and wrong addresses. If tracking shows no movement for 10 business days, or a package shows as delivered and never arrived, an email with the order number starts the claim with the carrier and the print partner. A package that comes back because of a wrong or incomplete address can be shipped again once the address is confirmed, at the cost of the new shipment.

Refunds. Approved refunds go back to the original payment method. Banks usually show them within 5 to 10 business days.

Contact. info@studiosweetlittletrauma.com. Replies come within 2 business days.